"Personal Information" means any information about an identifiable individual. In order to be able to assist you as a client, we need access to all relevant facts and information that relate to your financial situation. This requires the collection of Personal Information about you and potentially about other individuals.
By using our website and services, you signify your agreement to the terms and conditions of this Policy and to our collection, use and disclosure or your personal information as set out herein. We do not, except where otherwise permitted by law, collect, use or disclose Personal Information unless you are aware of the purposes for which the information will be used or disclosed, and have given your consent to such use or disclosure. You may change or withdraw your consent at any time by contacting us in writing, understanding that a withdrawal or change in consent may affect your ability to use our website or services.
We collect personal information only to the extent that is necessary for the purpose at hand. This may include but is not limited to:
We limit our collection of Personal Information to include only what is necessary to assist you as a client.
We limit our use of Personal Information to those purposes which have been disclosed to you, or for purposes which are otherwise permitted by law. We use and disclose Personal Information in compliance with all applicable federal and provincial privacy legislation.
Specifically, we use and disclose Personal Information in the following circumstances:
We recognize our obligation to protect your Personal Information. This includes our obligation to protect the Personal Information we have gathered about you and about other individuals as part of providing our services. We have therefore put in place security measures to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of your Personal Information.
Minors (persons under the age of 18, although the age of majority may vary in other jurisdictions) are not eligible to use the website or services unsupervised, and we request that minors do not submit any personal information to us. If you are under the age of majority in your jurisdiction, you may only use the website or services in conjunction with and under the supervision of an adult. Debt Refresh Inc. does not knowingly collect personal information from minors.
When working with you, we highlight the importance of providing us with accurate and complete information. You can always request access to the Personal Information we have collected about you.
We retain your Personal Information as long as necessary to provide the services that you require and in accordance with relevant legislation.
Contacting or Communicating with Us
If you have any questions with respect to our policies concerning the handling of your Personal Information, or if you wish to request access to, or correction of your Personal Information under our care and control, please contact our Privacy Officer at:
Debt Refresh Inc.
1730 St. Laurent Blvd #800
Ottawa, ON K1G 3Y7
Attention: Privacy Officer
If you are dissatisfied with our handling of your Personal Information, we invite you to contact our Privacy Officer in writing, setting out the reasons for your concern.